![]() If your organization has 1500 users with Jira and Confluence access on an Enterprise plan, and 50 users with access to Bitbucket on a Standard plan, the user count on your Atlassian Access bill would be 50, because Enterprise plans include Atlassian Access. If your organization has 30 people on an Enterprise OpsGenie plan, and no-one with access to any other Atlassian cloud products, the user count on your Atlassian Access bill would be 0, because your OpsGenie plan includes Atlassian Access. This is because Atlassian Access is not included in your Jira and Confluence plans. If your organization has 100 people with Jira access on a Standard plan, and 50 of those people also have Confluence access on a Standard plan, the user count on your Atlassian Access bill would be 100. Here are a few more examples that illustrate how Atlassian Access billing works: Here’s a simple example, showing how your access bill only includes users not covered under an Enterprise plan. For more details see, Impact of Trello users on your Atlassian Access bill Their account is covered by a legacy Trello Enterprise license. They have a Jira Service Management portal customer account (portal customers who have an Atlassian account are covered by Atlassian Access features, but only agents count as unique billable users). They are a member of a non-billable authentication policy. They haven’t been active since February 2018. In addition, a user is not considered a unique billable user if: Managed accounts that only have access to a sandbox also count towards your Atlassian Access bill.Īccounts not considered unique billable usersĪny managed account on an Enterprise planĪny managed account on an Enterprise plan (agent accounts only)Īny managed account on a Standard or Enterprise planĪ public page on a Startup, Business or Enterprise planĪny managed account on an Enterprise plan, or not part of a Trello workspace. Managed accounts on all other plans, including free plans, do count towards your Atlassian Access bill. ![]() Learn how we bill you for Enterprise plans User accounts on the following plans don’t count towards your Atlassian Access bill, because Atlassian Access is already included in their plan. Which users are are not considered unique billable users? This user count may not match the total number of managed accounts in your organization because some plans already include Atlassian Access, and we don’t charge you twice for the same user. These are your unique billable users for Atlassian Access. Your Atlassian Access bill will show the number of users that you are paying for. This means you only pay once for each managed account in your organization. Atlassian Access is billed per organization. How are you billed for Atlassian Access?Ītlassian Access uses a different billing model from other Atlassian cloud products. Atlassian Access is an organization-wide subscription that connects your Atlassian cloud products to your identity provider. It provides user management, enterprise-grade authentication, and additional security features, across your company domains. ![]()
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